Refund policy
Return & Refund Policy
Last Updated: [Insert Date]
At Crystal Collective, we are committed to delivering premium quality products and ensuring a smooth shopping experience for our customers. We carefully check every order before dispatch, but in rare cases, issues may occur.
To maintain a transparent and fair return process, we have created the following return and refund guidelines.
Return Eligibility
Return requests must be raised within 7 days of receiving the order.
Products are eligible for return only in the following cases:
- Wrong product received
- Damaged product received
- Manufacturing defect
The product must be:
- Unused and unworn
- In original condition
- With original packaging, tags, and accessories intact
Returns will not be accepted for products that are used, altered, damaged, or missing original packaging.
Mandatory Unboxing Video Requirement
For all return and refund claims, customers must provide a clear unboxing video as proof.
The unboxing video should:
- Be recorded before opening the package
- Clearly show the package seal and shipping label
- Show the complete product condition after opening
This video helps us verify genuine issues and ensures a faster resolution.
Refund Policy Without Unboxing Video
If a customer raises a return/refund request without providing an unboxing video:
- Our team will review the request based on the available details and evidence.
- A refund may be approved up to 30% of the product value depending on the case.
- Full refund or replacement cannot be guaranteed without valid video proof.
Refund Process
Once your refund request is approved:
- The product may need to be returned for quality inspection.
- After successful verification, the refund will be processed within 5–7 business days.
- Refunds will be credited through the original payment method.
Replacement Policy
Crystal Collective may provide a replacement for eligible cases such as:
- Wrong item delivered
- Damaged product received
- Manufacturing defects
Replacement approval will be based on verification of the issue and supporting evidence.
Non-Returnable Items
Returns will not be accepted for:
- Products damaged after delivery due to customer handling
- Used or worn products
- Products without original packaging
- Incorrect size selection by the customer
- Change of mind or personal preference
Crystal Collective reserves the right to approve, reject, or modify refund requests based on product condition, evidence provided, and verification results.
